Terms & Conditions
Please read our Terms & Conditions of Sale
The sale cannot be completed unless you agree to the terms. Please note this ordering service is for mainland UK, excluding highlands and islands, and Northern Ireland.
Customer Service Details
We can be contacted by phone or email to answer any questions or give advice before purchase. Please also use the following contact details if you need to return goods for any reason, or have any queries relating to invoices or payments:
Telephone number within UK: 01225 480556 outside UK: +44 1225 480556 Email address: firstname.lastname@example.org
Our usual opening hours are Monday to Friday 10am to 4pm.
Payments can be made by secure credit or debit card transaction or electronic bank transfer. We can take payment by Visa and Mastercard credit and debit cards. Payments can also be made by PayPal to email@example.com. We do not accept cheques or American Express cards.
Payment will be debited from your account before the dispatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.
Your details will be stored on a computer according to the terms of the Data Protection Act 1984. We request your name, address and contact details to enable us to provide you with an efficient after-sales service, but we WILL NOT pass your name and address to ANY third parties.
All goods remain the property of this company until payment is made in full. We reserve the right to change any advertised price before you place an order. We also reserve the right to refuse to supply goods.
VAT is charged at the prevailing rate (currently 20%) unless otherwise specified. Our VAT registration number is 601 2861 78. For deliveries outside the UK, no VAT is charged as sales are classed as exports and the customer is responsible for paying any relevant import duties.
Business Account Customers can also pay by electronic bank transfer, provided the transfer includes details of your customer account number or invoice number(s). To set up an account, the first order must be paid in full before dispatch. Thereafter, a 30 day payment facility will be available. To set up an account, please contact us requesting a Credit Account Application form. Penalties of 2% per month plus admin costs will be charged on overdue accounts.
Applying for an Account
To set up a credit account we require payment with your first order and for our credit account form to be filled in and returned to us. To download the form click on the link below.
Delivery and Returns
Covid-19 continued lockdown measure are GLOBAL. Manufacturing worldwide has been disrupted, UK stocks of many goods are low and some supplies are still difficult to source. Due to the exceptional volumes our carriers are having to handle at this time, they will no longer guarantee next day delivery. If you place an order on our website please bear this in mind.
Delivery and Returns
Many items are not returnable - please check with us before returning any items
At Green Stationery we use a fast next working day tracked delivery service for all orders in stock, this is free for orders over £50 ex-vat. For smaller orders we charge the cost we incurr for packing and delivery at £7.50 plus vat for the same service. Often it is not economically viable to make small deliveries of heavy and low value stationery and there is a negative environmental impact in sending multiple small orders rather than larger ones. We have a minimum order value for online delivered orders of £20 plus vat, there is no min order for collections. If you are finding your order is not practical because of the delivery charge, have a look on our site for other green products to spread the cost. You will be suprised at how many green office supplies are useful in shops, restaurants, and in the home. Another option is to ask a local shop to stock some of our products and we can supply them on a wholesale basis. Our office hours for telephone contact are Monday to Friday, 10am to 4pm.
We are not a tax dodging multinational that has staff working around the clock seven days a week on zero hour contracts. Please place your orders with this in mind.
Delivery within Mainland UK, Excluding Scottish Highlands, all UK Islands and Northern Ireland.
Delivery is by trackable carrier (or the cycle delivery service Three Bags Full within Bath) and is free of charge for all orders over £50.00 ex vat For orders of less than £50.00, carriage is £6.95 ex vat for our standard next working day delivery. There is no minimum order value.
You can select the Forest Credits option at checkout to pay an additional 25p to offset half the resource carbon of the fuel used in your delivery and we pay the other half. More information about this offset scheme by Rainforest Concern can be found within the Products for Life Section by clicking on the Forest Credits logo.
Orders placed by 2.00pm, where there is stock available, are despatched by next working day carrier (Monday to Friday). If there is a stock shortage we will contact you to confirm the expected delivery date or suggest a suitable replacement product within 3 working days.
We use DPD Local and Fed-Ex to send out most of our parcels and they request a signature upon delivery, unless we have given alternative instructions. If no-one is likely to be in to take delivery, please give instructions where to leave your parcel, eg in garage, porch, with next-door neighbour. Please give a contact phone number in case our carriers experience problems when locating the address. If you are out when the goods are delivered you will be left a card giving you details of who to contact for re-delivery or collection from your local depot. Carriers will only try to deliver twice. If you do not rearrange delivery with the carrier when they send texts/emails about failed deliveries, goods are returned to ourselves and we are charged an additional delivery fee, plus £12 surcharge. Undeliverable parcels will be held until we receive alternative delivery instructions, or order cancellation, however you will be liable for these additional re-delivery charges.
Please note that carriers no longer guarantee next day delivery, so please place your order as early as you can. If goods are urgently required, please specify your deadline when placing your order. We can also arrange for next day weekend deliveries through our carrier by a guaranteed time for an additional charge. Please contact us for a quote.
All products and services are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be notified by phone or email and you will be offered an alternative product or given a full refund.
Delivery for UK Highlands and Islands and Outside Mainland UK:
Extra charges may be applicable for deliveries not within Mainland UK, and including the following UK postcodes AB31-56, FK19-21, GY, HS1-9, IM, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, JE, KA27-28, KW1-3, KW5-17, PA20-24, PA26-49, PA60-78, PH1, PH5-10, PH15-26, PH30-44, PH49-50, TR21-TR25, ZE1-3.
Please request quote for carriage, before placing your order.
Replacement of Faulty, Defective or Damaged Goods or Items Sent in Error
All goods are sent out in secure packaging, however they can be damaged if roughly handled during transit. If there is any sign of damage we recommend refusing delivery or sign as damaged so this is recorded on the tracking. Could you please open up and check goods shortly after receipt. We will replace goods damaged in transit provided we are notified within 24 hours of delivery, either by phone on 01225 480556 or email firstname.lastname@example.org. Our carriers require photographic evidence of the external packaging including label, internal packaging and the damaged items. We will replace faulty or defective goods or items sent in error provided we are notified within 7 days of delivery, either by phone or email, in addition to your statutory rights.
We will let you know whether faulty, defective or damaged goods, or items sent in error, should be returned to us, either by yourself through your own carrier or Royal Mail, or if we are able to arrange collection through our carrier. All goods returned must be in their original product/sales packaging materials (if applicable), with a copy of your invoice, and must be securely packed within protective outer packaging material to minimise damage during return transit. Goods to be collected by our carrier need to be securely packed into one box (where possible). For faulty, defective or damaged goods, or goods sent in error, we will send a replacement within 14 days.
All Recycled Paper Products, Including Envelopes, Bags and Packaging Materials: Due to the nature of recycled fibres, there can be substantial colour variations with different batches of paper manufactured. We are unable to exchange or refund goods because the colour shade is not as desired. This does not affect your statutory rights.
Recycled Coloured/Designer Paper: If you are not sure what colours you need and shade or appearance is important, please ask for a sample. We cannot exchange coloured paper because the colour is not as desired. We can send up to 10 paper samples to fit in Royal Mails 100gsm large letter format for free. If you require additional samples we will advise carriage costs.
Cancellations Policy and Returns
Goods are not sold on a trial basis. We can be contacted by phone or email to answer any questions or give advice before purchase. It is therefore the responsibility of the customer to place a correct order.
If the customer cancels their order by email, prior to the goods being dispatched, they will have their payment returned within 48 hrs. If the customer cancels their order after goods have been dispatched, the refund will not be made until the goods have been returned to The Green Stationery Company, at the customer’s expense.
If you are not entirely satisfied with your purchase, you can return it within 14 days of the dispatch date with a copy of your original invoice (if received), providing it is unopened and received in good condition for re-sale. We will then refund the purchase price of the returned goods. We reserve the right to charge a handling charge depending upon the nature of the goods returned, usually 20=30% and carriage charges may be applicable if the net order is less than £50. You are responsible for ensuring safe delivery of the returned goods.
The Green Stationery Company will not pass on any customer or order details on to any third parties, without that person's permission. For more detail please see the separate link.
We reserve the right to amend these Terms and Conditions at any time.
These Terms and Conditions do not affect consumer statutory rights.
The Green Stationery Company,
2 Cleveland Terrace, Bath, BA1 5DF
Tel: 01225 480556
Email address: email@example.com
VAT Number: 601 286 178