Internal Staff and Premises
As a micro business we will be carrying on business as usual. To help combat the spread of COVID-19, we've already started putting precautionary measures in place, including:
- Fully training staff on prevention steps
- Ensuring all staff wash their hands more frequently and thoroughly
- Cleaning high contact points more frequently with sanitising sprays Delphis Eco anti-bacterial sanitiser
- We do not have staff who have travelled to any of the affected regions
The threat posed by the COVID-19 Coronavirus has caused a significant surge in demand for hygiene products. We are experiencing shortages and increased lead times on a number of product lines where demand is outstripping supply.
Alcohol gel sanitiser and Sanitising wet wipe products are in short supply we cannot get accurate delivery dates on back orders at this time, as supplies are being diverted to the NHS.
Some customers are rushing to stockpile toilet paper and paper towels, which has meant an increase in lead times. Recycled tissue products are in short supply, but more stocks are due.
The demand for face masks in China means that the government has revoked the export licenses of our PPE suppliers, hence a worldwide shortage of face masks and coveralls. Stock of disposable gloves, both vinyl and nitrile, is dwindling.
Other items sourced from China and the Far East is under pressure and some items have no lead times.
There are currently no issues with our stockholding or supply chain for most recycled office products manufactured in the EU. Please be assured that we are doing all we can to meet demand and provide continuity of supply to our loyal customers.
Carriers and Parcels
- UK parcel collection and delivery operation
All DPD Local and FedEx depots and hubs are working as normal and there are no closures. During covid-19 lockdown drivers are returning parcels if a business looks closed, so if someone is there but can't quickly get to the door, please put note on door to show you are open. The depots have been given the direction that they are to attempt the delivery one time to businesses and they are keeping to three times for residential addresses.
- Signing for parcels.
Carriers will no longer ask customers to sign our handheld units and instead our drivers will sign it on their behalf. We will record the consignees name and a 'Delivered on Authority' message in the signature section of the unit. With this new process you will still get your full track and trace functionality, giving you complete visibility of all your parcels. This now forms our proof of delivery process for all deliveries until further notice.
If drivers deliver to a location where it is known someone has the virus, they will deliver the parcel to a safe place. If a safe place option is not permitted the parcel will be returned to the depot.
- DPD Local employees and owner drivers with the virus
At present DPD does not have any reported cases. DPD has issued detailed communications to all their workforce to ensure they are fully briefed on the latest situation. All advice is based on that issued by HM Government, which essentially says that we should continue to work.
DPD has issued detailed travel advice to all our people so they are aware of the latest information and know what to do if they have recently returned from abroad. DPD has advised all staff of the correct process to follow in the event they feel unwell or experience flu-like symptoms.
- Mail and parcels from China or other affected areas.
There is currently no evidence that you can catch Coronavirus from parcels and letters.
However serious a threat coronavirus poses, it’s important to retain perspective. There is no point succumbing to a fear pandemic before a disease pandemic has even taken hold. The vast majority of people who have had the illness have recovered. Children seem to be largely untouched. A vaccine is in the (admittently fairly long) pipeline. We know where the illness came from, and the situation in China is improving. The vast majority of cases are asymptomatic. You can kill it with antiseptic spray; science is all over it; clinical trials are under way. Pollution levels have plummeted. Every day, over 4,000 people lose their lives to TB, mostly in South-East Asia and Africa. Although coronavirus is a growing global threat, the number of people dying from it daily is currently much lower than from other infectious diseases — many of which are entirely preventable.
15th March 2020 - amended 17th March and 7th April
Please read through the policy carefully to make sure you clearly understand how we collect personal information and what we use it for. The Green Stationery Company is committed to protecting your privacy, and as such, any information you provide to us cannot be seen by un-authorised third parties.
The Green Stationery Company does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. The Green Stationery Company has a regular cycle of cleansing and refreshing data contained within our customer list to ensure each record is kept up-to-date. Any invalid records are either update or securely deleted.
What kinds of personal information do we collect and how do we use it?
On our site, we have two areas where we may ask you to submit personal information in order to process an order or to sign you up to our mailing list. Any information which you provide in these forms will be securely stored and will not be viewable or sold to third parties. The personal information we collect on these pages are; name, company name, address, e-mail address and phone number.
We do not collect any credit or debit card information as this is either processed via Sage Pay Europe Limited's secure internet payment service or keyed straight into our in-house card terminal when orders are phoned through. Our website has an SSL certificate to comply with data protection requirements, which means that all transactions and data transfers are encrypted in order to minimise the risk of personal data being intercepted by third parties.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process.
Use of Google Analytics
Use of Forensics Software
The Green Stationery Company's websites uses forensic software which collects, processes and stores data relating to businesses and decision makers. These are collected on the basis that the individual is likely to have an interest in a Green Stationery Company product. The software will only ever collect, process and store the essential information required for making contact with data subjects within a business environment. The personal data collected includes; first name, last name, e-mail address, social profiles (Linkedin etc.) as well as a business IP address. Other business related data such as business name, job function, turnover and business may address may also be processed. However, the software used on The Green Stationery Company's website does not collect further personal data classed as 'sensitive personal data'.
The data collected by the software is then used by The Green Stationery Company to communicate marketing and sales messages relating to The Green Stationery Company's products. We will only send messages to those we believe are likely to be interested in The Green Stationery Company's products based upon the data obtained by the software. Messages using this software could be delivered via e-mail or social media.
We want to make sure that information we hold about you is correct and up-to-date. Therefore, if you believe the information we hold on you is inaccurate, then you can ask us to correct or remove it at no charge to you. Please call us on 01225 480556 or send an e-mail to firstname.lastname@example.org to do so.
Request to Object
In all correspondence, we will provide the option to object from receiving further communications. On any e-mails you receive from The Green Stationery Company, there will be the option to 'unsubscribe' from receiving any further e-mail correspondence.
To object to communications from The Green Stationery Company you can; click the 'unsubscribe' link at the bottom of every e-mail, call 01225 480556 and speak to any member of our team, e-mail us at email@example.com or by writing to: The Green Stationery Company, 2 Cleveland Terrace, Bath BA1 5DF, United Kingdom
All requests will be processed within 30 days.
Request for Deletion
If you wish for us to remove all the data we hold about you, then please make a request for deletion. This means that we will remove you from our database. If you simply do not wish for The Green Stationery Company to contact you, then we suggest you request to object rather than request to delete, as this will ensure your data is retained in case you wish to contact The Green Stationery Company in the future.
To request deletion from The Green Stationery Company's database you can either call 01225 480556 and speak to any member of our team, e-mail us at firstname.lastname@example.org or by writing to: The Green Stationery Company, 2 Cleveland Terrace, Bath BA1 5DF, United Kingdom
Request for Data Held
You have the right to request all the data we hold on you to be sent to you. Please make your request in writing by e-mailing email@example.com or by writing to: The Green Stationery Company, 2 Cleveland Terrace, Bath BA1 5DF, United Kingdom.
This policy was last reviewed and updated on the 15th May 2018. Policies are periodically reviewed to ensure compliance with the current compliance environment. For questions relating to this policy, please contact, firstname.lastname@example.org.